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IT users doing bad things video

There are some great quotes in this funny IT user video click the link below (via youtube):

  • "Ill download the plague (and email it to everyone)"
  • "I will help that Nigerian prince transfer some money (he is a prince after all)"
  • "I was swimming and blogging and then … I was just swimming."
  • "expensivelawsuite.com/weareallgoingtoprison"

What I would like to know is which one of you was "thinking about a goat" while I was telling you how to configure your email? Enjoy.

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Change the "default app" in Windows 10

To change the default program in Windows 10 that opens a particular file type, follow the instructions below. In this example Windows 10 defaults to opening PDF files in Microsoft edge browser which significantly reduces your functionality when working with PDF's here is how to change it to Adobe PDF reader . 

  • Locate a file of the type you want to change, right click on the file and select "open with" then "chose another app" (see points 1-3 below). 
  • When the dialog box comes up to make the selection, chose the app that you want to use (see 4 below), tick the "always use this app…" checkbox (see 5 below) and then press OK
  • From that point on this file type will open by default with your preferred program.
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Selecting the default sound device on Windows

Your Windows PC, laptop or tablet can have a lot of external devices plugged in that will play sound here are some examples on just one of my PC's: 

  • 3.5mm stereo socket's (headphones, speakers, even 5.1 surround sound systems)
  • USB speakers 
  • USB headphones 
  • Bluetooth headphones
  • Other Bluetooth speakers (There is a trick here as well) 
  • HDMI (often combined with video) 
  • Optical (Fibre optic cable) 
  • Coaxial (RCA) 

To tell Windows where to send your sound follow the steps here

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Good (normal business grade) NBN

Good (normal business grade) NBN… in my office:

I'm posting this because I have heard a number of comments about NBN being not much faster than ADSL2, of course it depends what NBN are you talking about; $20 a month, no brand, speed limited NBN or something more substantial?

The above graph shows that the measured download speed is over 2 times as fast as the fastest ADSL2 (and perhaps 3 times as fast as the typical ADSL2)

Upload speed is around 20 times as fast as ADSL2

My 39 days of no internet or phones during changeover is just a distant memory now (mostly)

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“AGL Energy” malware

A number of sources in the media are reporting a bogus email purporting to come from AGL Energy that contains malware. This malware typically installs some type of ransomware on your computer that will encrypt all the data files that it has access to (including network shares) and demand a ransom before they [promise to] unlock them.

It's been reported that this has affected over 10,000 Australians in a week. Here are some links for more information:

smh.com.au

heraldsun.com.au

www.yourlifechoices.com.au


So "I guess", be on the lookout for this one however that's in some ways a bad approach. Being on the lookout for an AGL email when the same thing has been coming from emails purporting to be from Australia post, DHL, Telstra and others for some time now isn't very effective. A better approach is to be careful with ALL emails and have the proper prevention and mitigation strategies in place. 

Here are three things you can do as a starting point: 

  • DON'T BE AN ADMINISTRATOR ON YOUR OWN COMPUTER (I may have mentioned that before)
  • Have good backups in pace that are isolated from the system (a single USB drive plugged in to the system isn't adequate)
  • Be thoughtful and careful with what you open or what links you follow, if it doubt don't open it 

Bonus point: 

  • Have a really good quality antispam service that will; 
  1. Identify most bogus messages as being not legitimately from the company in question 
  2. Prevent casual access to suspect emails, suspect emails should be quarantined by default 

(for your information I can recommend that dedicated antispam product for about $3.50 per user per month)


This blog post has been provided for the benefit of digitalwelcomemat IT customers. Treat this information as informative only and do not take actions or make decisions on the basis of the information contained here. All IT decisions and actions should be made after consultation with your chosen IT professional taking into account all the of the relevant factors.

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Default printer changing by itself in Windows 10?

Default printer changing by itself in Windows 10? See here for the why and how to turn it off.

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PC insurance policy

PC [system software] insurance policy:

  1. Basic PC documentation
  2. System backup on USB (using acronis True Image: http://www.acronis.com/en-au/personal/computer-backup/)
  3. Backup software boot (start-up) disk
  4. Attached to PC so you have it when you need it

PC Insurance Policy

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Phishing...

An example of [really convincing] Phishing:

Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money), often for malicious reasons, by masquerading as a trustworthy entity in an electronic communication.

Wikipedia
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FIVE key considerations to help with protecting your data

FIVE key considerations to help with protecting your data, your network, your identity and your money. 

  1. Don't be an administrator on your own PC for normal day to day work. Create a separate admin account and just be a normal "user" unless required. 
  2. Don't run outdated software; Old versions of Windows, Java, adobe other apps 
  3. Have a good quality antivirus installed, working with a current subscription 
  4. Don't visit undesirable or illegal sites (or if you must; learn enough to mitigate the risk, run in a sandbox, another user account, a Virtual PC, or another PC setup for this task) 
  5. Social engineering - Be vigilant when opening links or emails, unsolicited mail or other peoples USB drives 
  6. (Bonus) Get a good antispam/antivirus system that blocks you from as many threats as possible before they enter your network or PC. 
  7. (Bonus) Use complex passwords that are unique for your internet services
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Passwords should be unique

"Take some time to think about the quality and diversity of your online
passwords would all your online accounts fall domino fashion if one was
breached?"

I'm reposting this article from October 2013 even more relevant today than then... 

The recent Adobe hacker-fest has again brought up the subject of passwords so here is my recommendation... 

There are a full set of password rules and suggestions that are already widely recognised as being crucial for online security, see here for a great article: http://www.thegeekstuff.com/2008/06/the-ultimate-guide-for-creating-strong-passwords that pretty much says it all. 

However, particularly relevant for now, you need to ensure that your passwords are always different from each other, if your Adobe password has been compromised you don't want that same password to have been used for your banking. 

Take some time to think about the quality and diversity of your online passwords would all your online accounts fall domino fashion if one was breached? 

If you're having difficulty in tracking all those passwords consider a password manager, there are a number of different product options. I use https://lastpass.com/ which is available in a free version or paid if you want the smartphone apps as well ($12 per year).

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How to logoff or switch users on Windows 10

Finding how to logoff or switch users on Windows 10 is less "discoverable" than it could be, I have made a quick guide on how to do this here.

http://digitalwelcomemat.com/index.php/how-to-guides/34-how-to-lock-log-out-or-switch-user-in-windows-10

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Windows 10 updates

Q: Now that I have Windows 10 can I stop it from updating at the most inopportune times? 

A: Yes and no, go to start -> settings -> "update & security" -> "Windows update" -> advanced options -> defer updates

This will defer them for a while but does not affect security updates:

"Defer upgrades in Windows 10 - Some Windows 10 editions let you defer upgrades to your PC. When you defer upgrades, new Windows features won't be downloaded or installed for several months. Deferring upgrades doesn't affect security updates. Note that deferring upgrades will prevent you from getting the latest Windows features as soon as they're available.

http://windows.microsoft.com/en-au/windows-10/defer-upgrades-in-windows-10

However that's probably not want you are after. The intended approach is to leave the PC *on* overnight but *not* logged in same way Windows has handled updates for years. That way it will handle all that stuff overnight when you are not using it and restart around 3am - 4am if needed. This would require sleep setting to be set appropriately (I always recommend that sleep is turned off on PC's and laptops anyway), bear in mind that with a Windows tablet that's probably not feasible. 

One of the big changes that Microsoft made in windows 10 is that it WILL do its updates eventually regardless, its created a bit of angst within the industry but the problem they were facing is that people never allowed Windows to update (mostly by turning the PC off overnight every night) and as such Windows didn't get the security fixes and PC's were often vulnerable to the bad guys long after Microsoft had released the patch. 

There are a couple of ways of "hacking" this so that it won't do updates unless you manually force it, but for the reasons above it's not recommend because you really want to get the security fixes without manual intervention. 

Consider leaving your laptops and desktop PC's on overnight (and logged out) or at least over "a" night during the week.

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Access your virtual machines/servers

If you are a junior IT admin or an administrative staff member that needs to access the servers on occasion *and* you have Microsoft Hyper-V visualization this article may help: (It may just confuse you more as well, sorry about that if that's the case).

Full details here: http://digitalwelcomemat.com/index.php/how-to-guides/33-access-your-virtual-machines-servers

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Passwords...

Interesting article from ZDNet. This is why I prefer a company specified and IT retained password for small organizations. It also means that IT support work can be done outside business hours so as not to impact on staff productivity:

Forcing users to change their passwords may do more harm than good: (ZDNet) http://www.zdnet.com/article/forcing-users-to-change-their-passwords-may-do-more-harm-than-good/

Further, Cranor notes that "There is also evidence from interview and survey studies to suggest that users who know they will have to change their password do not choose strong passwords to begin with and are more likely to write their passwords down."

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Dealing with NBNco, Telstra and your ISP - a helpful guide

I have prepared this handy flowchart to assist with resolving issues when you have to deal with your internet service provider(s) for your actual internet, Telstra for half the infrastructure and NBNco for the rest, enjoy! (After 38 days without internet I certainly am.)

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AFP scam email

Just in case you had any doubt the following email is spam. Note that it links to a Russian site, probably malware, possibly crypto-locker or a derivative.

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Office 2016 licensing

This is a pretty succinct summary of the way that Office 2016 licensing works for a Microsoft store purchase which is slightly different than previous versions. This is AU$299 for 1 (only) PC for the Home and Business edition (with Outlook).

Make sure you have one centrally administered Microsoft account for your organization to hold all these MS office products.


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NBN compatible router?

[Note the information below is relevant to Fibre to the building only, this article is due for a rewrite]

Seeing as neither myself or a single one of my customers has access to that mythical telecommunications product the Australian NBN I haven’t bothered about this in the past. However I was specifically asked a modem/router future compatibility question a couple of days ago and I did some brief investigation and came back with this information, I have highlighted the main thrust of the info below:

Bit.com.au says this:

http://www.bit.com.au/News/346918,what-does-nbnfibre-ready-really-mean.aspxhttp://www.bit.com.au/News/346918,what-does-nbnfibre-ready-really-mean.aspx
An “NBN/fibre-ready” router means that the model [has] a Gigabit Ethernet WAN port, which allows for fibre or cable connections.

PC Authority says this:

http://www.pcauthority.com.au/News/291953,the-nbn-what-router-will-you-need.aspx
In an NBN equipped household the NTU effectively takes the place of the modem that you would currently use for ADSL or cable internet. This means the death of the commonplace modem/router hardware – moving forward you'll just need a router to spread internet around the home. At a base level this means that ‘NBN ready' modem routers have the capacity to disable the ADSL modem and take an internet signal directly.

The potential issue with such devices is that the hardware is designed around low ADSL speeds and may not actually cope with the demands of the highest end 100Mbit down / 40Mbit up NBN speeds. If you aren't going with this high end plan then router performance is less of an issue, but it is best to think of an ‘NBN Ready' ADSL modem/router as a transitional technology at best.

TPG have a good diagram here:
http://www.tpg.com.au/images/NBN-Equipment-Quick-Ref.jpg

I also found this useful FAQ on the NBN:
http://www.warcom.com.au/blog/wireless-router/nbn-in-australia-and-nbn-ready-routers/

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Microsoft tablet with Mobile/3G/4G/LTE internet access

Microsoft released their Surface 3 LTE tablet in Australia on 28 Jan 2016. This tablet/convertible-PC has a slot for a simcard so you can access the internet outside your office or home when you don't have access to Wi-Fi. The Surface 3 is unlocked for any Australian network so you can get a sim on a plan or shop around for a cheap prepaid deal for your data.

Bear in mind this is a low powered PC, its running a lower powered processor for a very light, thin and cool computing experience, it's also only 10.8 Inches screen size. Its big brothers are the Surface pro 4 at 12 inches or the Surface book at 13.5 inch screen (which has a solid connection between "tablet" and keyboard) but neither of these have LTE.

The surface pro 3 4GB Ram 128 GB HDD & LTE is $979 inc GST and available now at Harvey Norman stores (check stock levels) and also direct from the Microsoft store in Sydney or online, just don't buy them all, leave one for me please, I have been waiting a long time for this.

(Optional Surface pen and keyboard available for extra cost)
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Buyer beware

Buyer beware... good one Harvey Norman..

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Digitalwelcomemat provides IT consultancy and services for business customers on the NSW Central Coast in Australia.

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