remote-support

Telstra DOT, NBN and VoIP phone lines.

Telstra in their usual style have implemented a closed, non-industry standard system around their VoIP (phone services) running over NBN. I do not recommend that any of my customers get, any Telstra services for NBN, or Telstra VoIP voice services.


If you do chose Telstra as your NBN/VoIP provider not only is the pricing deliberately obfuscated via "bundles" but the cost is significantly more expensive than alternative providers for the same service. Additionally you will be limited to their hardware.

In terms of setup and ongoing support they refuse to provide the required information to enable you to work with your existing or even new high-end industry standard hardware. This means that you are only able to use their limited functionality, domestic grade router hardware and if you have hardware failure you will be unable to use a loan device or purchase equipment locally to get yourself up and running. You will be totally at the mercy of their abysmal tech and customer support.

If you chose Telstra I will not be able to support you as well as I would like to and your support will be more expensive, Telstra are a bad choice. There are better solutions that are less expensive and significantly easier to work with.

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Router reset?

Just like the IT crowd (https://www.youtube.com/watch?v=t2F1rFmyQmY) sometimes the solution *is* turning it off and on again and that applies to the modem router as well.

We sometimes use various phrases to say shutdown and restart, phrases like; Reset, restart, power cycle or reboot. What is meant by all of these is restart or, shutdown wait a few seconds and then start-up again.

What we DON'T mean is reset the device to factory defaults either via a hardware button or via the web interface.
By the way even if Telstra tells you to do a factory reset don't do it then either unless the helpful level 1 Telstra tech support person is planning to drive to your home or office to re-set it up for you.

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Metered connections on Windows 10 post Creators update install

Metered connections on Windows 10 post Creators update install:

For Windows 10 Users on tablets and laptops that connect via phone hotspot or other "low download quota" services you need to be aware that there has been a change in the way that Microsoft handle windows updates over "metered connections"

This page tells us that: 

"A metered connection is an Internet connection that has a data limit associated with it. Cellular data connections are set as metered by default. Wi-Fi and Ethernet network connections can be set to metered but aren't by default. Some apps might work differently on a metered connection to help reduce your data usage. Also, some updates for Windows won't be installed automatically." 

As you can see by the description and by the screen shot below, some updates will still be downloaded even over a metered connection. This is a change from previous versions of Windows and may cause you consume more data than expected especially if you use multiple PCs connected to your "low download quota" service. 

You need to be aware of this and ensure that you have enough download quota to cope with the demand.

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WannaCryptor protection check utility

ESET /NOD32 have released a small utility which you can use to check if you have the appropriate Microsoft updates that protect you from the NSA EternalBlue Windows vulnerability which includes WannaCryptor and any future copycat malware that uses this vulnerability. 

You can download at the link below and just double click to run. 

It only takes literally a second to do the check. 

https://help.eset.com/eset_tools/ESETEternalBlueChecker.exe

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Every PC deserves a UPS

ALL PC's on a business network should have a UPS (uninterruptible** power supply) as well as the servers and network hardware (such as network switches). 

A workstation or PC UPS will help to protect against hardware failure, database & file corruption and lost time due to unexpected workstation power off events. Additionally (although not really measurable) a UPS can also significantly extend the life of the PC by reducing the voltage fluctuations that come in from the energy company, and the negative effect that low voltages or "sags and brownouts" have on the PC electronics. 

This is the least expensive item I can find from a reputable supplier:
CyberPower 650VA Backup Utility Powerboard UPS $88 Link
However my experience with those cheap ones is that they last for the duration of the warranty but not much more, I have had to spend hundreds and hundreds of dollars in the past on support costs for "cheap" UPS units that were purchased to save money. 

A better quality unit would be something like this:
Socomec NeTYS PE Tower Line Interactive UPS, 650VA $139.88 (plus freight - and they are heavy so it can be expensive) Link

A premium product option that should last years and years (with replacement batteries every now and then).
APC SC620I Smart-UPS SC 620VA $289.99 (plus freight - and they are heavy so it can be expensive) Link

UPS power supply units contain a battery similar to a car battery. Like car batteries, they only last for a period of time. Testing the UPS batteries is an important part of system maintenance.

** The word uninterruptible, is a little misleading. Yes, a correctly functioning UPS will prevent interruptions in the event of a short power outage, if the correct size of UPS is purchased you can expect about 20 minutes of battery backup. Before that time the PC needs to be shut down automatic or manually.
The higher the overall "load" the less time you have, or, to put it another way the bigger the UPS (measured in "VA") the longer you will have on battery backup.

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Selecting the default sound device on Windows

Your Windows PC, laptop or tablet can have a lot of external devices plugged in that will play sound here are some examples on just one of my PC's: 

  • 3.5mm stereo socket's (headphones, speakers, even 5.1 surround sound systems)
  • USB speakers 
  • USB headphones 
  • Bluetooth headphones
  • Other Bluetooth speakers (There is a trick here as well) 
  • HDMI (often combined with video) 
  • Optical (Fibre optic cable) 
  • Coaxial (RCA) 

To tell Windows where to send your sound follow the steps here

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Good (normal business grade) NBN

Good (normal business grade) NBN… in my office:

I'm posting this because I have heard a number of comments about NBN being not much faster than ADSL2, of course it depends what NBN are you talking about; $20 a month, no brand, speed limited NBN or something more substantial?

The above graph shows that the measured download speed is over 2 times as fast as the fastest ADSL2 (and perhaps 3 times as fast as the typical ADSL2)

Upload speed is around 20 times as fast as ADSL2

My 39 days of no internet or phones during changeover is just a distant memory now (mostly)

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FIVE key considerations to help with protecting your data

FIVE key considerations to help with protecting your data, your network, your identity and your money. 

  1. Don't be an administrator on your own PC for normal day to day work. Create a separate admin account and just be a normal "user" unless required. 
  2. Don't run outdated software; Old versions of Windows, Java, adobe other apps 
  3. Have a good quality antivirus installed, working with a current subscription 
  4. Don't visit undesirable or illegal sites (or if you must; learn enough to mitigate the risk, run in a sandbox, another user account, a Virtual PC, or another PC setup for this task) 
  5. Social engineering - Be vigilant when opening links or emails, unsolicited mail or other peoples USB drives 
  6. (Bonus) Get a good antispam/antivirus system that blocks you from as many threats as possible before they enter your network or PC. 
  7. (Bonus) Use complex passwords that are unique for your internet services
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Passwords should be unique

"Take some time to think about the quality and diversity of your online
passwords would all your online accounts fall domino fashion if one was
breached?"

I'm reposting this article from October 2013 even more relevant today than then... 

The recent Adobe hacker-fest has again brought up the subject of passwords so here is my recommendation... 

There are a full set of password rules and suggestions that are already widely recognised as being crucial for online security, see here for a great article: http://www.thegeekstuff.com/2008/06/the-ultimate-guide-for-creating-strong-passwords that pretty much says it all. 

However, particularly relevant for now, you need to ensure that your passwords are always different from each other, if your Adobe password has been compromised you don't want that same password to have been used for your banking. 

Take some time to think about the quality and diversity of your online passwords would all your online accounts fall domino fashion if one was breached? 

If you're having difficulty in tracking all those passwords consider a password manager, there are a number of different product options. I use https://lastpass.com/ which is available in a free version or paid if you want the smartphone apps as well ($12 per year).

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How to logoff or switch users on Windows 10

Finding how to logoff or switch users on Windows 10 is less "discoverable" than it could be, I have made a quick guide on how to do this here.

http://digitalwelcomemat.com/index.php/how-to-guides/34-how-to-lock-log-out-or-switch-user-in-windows-10

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Access your virtual machines/servers

If you are a junior IT admin or an administrative staff member that needs to access the servers on occasion *and* you have Microsoft Hyper-V visualization this article may help: (It may just confuse you more as well, sorry about that if that's the case).

Full details here: http://digitalwelcomemat.com/index.php/how-to-guides/33-access-your-virtual-machines-servers

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Australia post malware emails

Beware the current run of Australia post malware emails, see below (this one is not really from Australia post). Remember to hover over the link in Outlook with your mouse before you click, in the screen shot below the link goes to a Russian web site: I expect is some sort of ransomware. Click on the link below to see the full post...

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Bad email reminder

See the following emails below sent on to me this morning which look legit at first glance. A good reminder to be careful what you click on,  see the link on the bottom one points off to a file stored on the sugarsync service. I don't know what this file does but I'm guessing that its not a great idea to find out unless you want the rest of the day (or week) off work.

Well spotted.

BadEmail1

BadEmail2

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Buying office 2013

When you are purchasing MS Office its always been the case that if you purchase the OEM version with the computer (original equipment manufacturer version) the software is locked to that computer and can't be transferred to another new computer when it gets replaced. If you spend sometimes as little as $5 more and purchase the retail version from Officeworks or your local computer store you can install that on your new PC when it comes up for replacement time.

Remember that you can only install retail version software on one PC at a time, there are lots of other purchasing options if you need something different.

Microsoft had a go at changing that licensing for office 2013 but then pretty quickly changed back to what we have traditionally had in the past see here for more details on that:

Office2013XfertoNewPC

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PC insurance policy

PC [system software] insurance policy:

  1. Basic PC documentation
  2. System backup on USB (using acronis True Image: http://www.acronis.com/en-au/personal/computer-backup/)
  3. Backup software boot (start-up) disk
  4. Attached to PC so you have it when you need it

PC Insurance Policy

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Microsoft Surface Tablet user guide

For anyone who has taken the plunge and purchased the [outstanding] Microsoft Surface Pro 3 Windows based replacement for your tablet and laptop (and desktop if you plug it into a docking station) here is a link to the free 100+ page user guide produced by Microsoft.

http://www.microsoft.com/surface/en-us/support/userguides?category=user-guides

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Infringement notice bogus email.

See the email below, this initially had the correct office of state revenue logo which made it look fairly authentic, this is actually a bogus email and clicking on this link would most probably lead to trouble.

One quick "first" check you can do is to hover your mouse over the link (assuming you are on a device that has a mouse) as you can see by the image below its pointing off to a web site quality assignment something...

 

Infringement-Notice

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digitalwelcomemat
More info (not a fix sorry just more prevention warning): https://nakedsecurity.sophos.com/2014/11/03/gatso-speed-camera-phish-lea... Read More
Thursday, 04 December 2014 19:37
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What's not a backup?

Just a hint, a backup drive with all the files on is not a backup those backup drives are more susceptible to failure than the actual internal laptop hard or desktop hard drives.

A backup needs to be a second copy of the data.

BackupDriveFailed

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Crypto locker ransomware *BE CAREFULL*

I have had an instance of Crypto locker ransomware today on a client's site, would have been catastrophic if proper backup and disaster recovery practices had not been in place.

Be careful what emails you open, and certainly don't click on any links or open any email attachment files from suspect emails or unexpected emails from organisations such as:

Australia post
Any of the big banks
DHL
Fedex
ATO
Plus others.

Because Crypto locker isn't a virus as such it won't be detected by most antivirus software. This being the case you need to use care in evaluating the legitimacy of any email. Things to look out for are poorly formatted emails, spelling mistakes etc you can also hover your mouse over any links in outlook and get a popup "tip" of where those links point to.

If in doubt call me before opening, viewing clicking or downloading.

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TV [and media centre] retune

If you live on the Central Coast, NSW. Yesterday was the day that you needed to retune your digital TV's set-top boxes and Windows media centre PC's here's is the information site: http://retune.digitalready.gov.au/ and if you have never heard of Windows media centre your missing out! This has been my main TV for 10 years now; record 4 channels at once, skip all the adds and no monthly fee....

MediaCentre2

MediaCentre1

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Welcome:

digitalwelcomemat now has a blog!

Subscribe for the news as it happens, call me for support on 0404 493 770 or access my remote support solution here: http://help.digitalwelcomemat.com/

Digitalwelcomemat provides IT consultancy and services for business customers on the NSW Central Coast in Australia.

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