remote-support

Category: How to Guides

To upload a private [actually unlisted] video to youtube:

Note that an unlisted video can't be searched for or stumbled on by anyone but *anyone*
who has the link is able to view the video with restriction so consider if you just want
to obscure it for casual privacy sake or if you really need a secure solution
then youtube doesn't provide this.
  • Open up youtube and sign in (1 below)

  • Click upload (see 2 below)

  • Click on the "select files to upload" button (see screenshot below)

  • "Browse to" and select your file and "open" to upload (see 3 and 4 below)

  • While the file is uploading you can amend the title and other required information and if you want this to be unlisted make sure you chose unlisted. (5 below) (Private means that only you can view it no one else so "private" is no good for sharing).
  • Once complete people will be ablet to view the video if they have the URL (link) shown (see 6 below)

Category: How to Guides

How to find your computers name in Windows 8.1 and Windows 10 (probably works in windows 7 as well but untested)

  • Press start button and type in "computer name" (see 1 below), click on "see the name of this computer" (see 2 below example is on Windows 8.1)

Find Computer Name in Windows 8.1 - 1

  • This brings up the computer system information screen which shows the computer name and also workgroup/domain information

Find Computer Name in Windows 8.1 - 2

Category: How to Guides

How to update NOD32 serial number, follow the instructions below:

NOD32SerialChange1

NOD32SerialChange2

NOD32SerialChange3

Category: How to Guides

This guide is for when using your PC with a keyboard or mouse, if your connecting remotely from a windows touch screen device such as a tablet you are best to use the free Microsoft remote desktop windows store app.

  • Go to windows start screen, click on the start button if your not already on the start screen (1)
RemoteDesktop01
  • Start typing "remot.." (2), windows will auto search for that app. When the blue remote desktop app is showing press enter to open the app (3)
RemoteDesktop02
  • Type the name of the PC to connect to (4). Click connect or press enter. (If its a remote computer you will need more details than just the computer name)
RemoteDesktop03
  • When prompted enter your username and password (6) if you PC is connected to a domain (in a business network) you will need to type the domain name also (7 below)
RemoteDesktop04
  • For domain computers (7)
RemoteDesktop05
  • Agree to connect even though there is no certificate (this is typical) (9). Optionally check the box so it doesn't ask again for the connection (8)
RemoteDesktop06
  • Once the connection has been made successfully you can control the "other/remote PC" by interacting with the desktop the way you normally would as if you we using it "locally". Note that you can "disconnect" by clicking the X in the blue bar (10) but normally when you are finished you should log out of the remote PC using the start button as normal.
RemoteDesktop07

 

Category: How to Guides

How to setup a Windows 8.1 PC or do an 8.1 upgrade upgrade without a Microsoft Account: (Just bare in mind that you may not want to do this see this link for more info)

  • Rather than entering an existing Microsoft account when prompted, click on the link to create a new one (even though you don't want one)
  • Where you are prompted to create a new account click on the link to sign in without a Microsoft account
  
  • Create your traditional "local" account

Page 6 of 6

Welcome:

digitalwelcomemat now has a blog!

Subscribe for the news as it happens, call me for support on 0404 493 770 or access my remote support solution here: http://help.digitalwelcomemat.com/

Digitalwelcomemat provides IT consultancy and services for business customers on the NSW Central Coast in Australia.

Search

Contact:

Give me a call: 0404 493770

Go to top