My remote support solution is pretty easy to use but just in case here is a guide on how to allow digitalwelcomemat to connect remotely to your PC so that I can provide remote support.

Open Internet Explorer or Microsoft edge (see 1 below) and type help.digitalwelcomemat.com into the search box (see 2 below) and press the "go" arrow (see 3 below)

Locate your named session and click "Join" (see 4 below)

The small bit of software that allows the connection will download and scan, once its finished click run (see 5 below)

Agree to all the warning messages (see 6 and 7 below)

Once you see the message about being connected digitalwelomemat will be able to remote control your PC (see 8 below)