remote-support

My remote support solution is pretty easy to use but just in case here is a guide on how to allow digitalwelcomemat to connect remotely to your PC so that I can provide remote support.

Open Internet Explorer or Microsoft edge (see 1 below) and type help.digitalwelcomemat.com into the search box (see 2 below) and press the "go" arrow (see 3 below)

ConnectToRemoteSupport1

Locate your named session and click "Join" (see 4 below)

ConnectToRemoteSupport2

The small bit of software that allows the connection will download and scan, once its finished click run (see 5 below)

ConnectToRemoteSupport3

Agree to all the warning messages (see 6 and 7 below)

ConnectToRemoteSupport4

 

ConnectToRemoteSupport5

Once you see the message about being connected digitalwelomemat will be able to remote control your PC (see 8 below)

ConnectToRemoteSupport6

Welcome:

digitalwelcomemat now has a blog!

Subscribe for the news as it happens, call me for support on 0404 493 770 or access my remote support solution here: http://help.digitalwelcomemat.com/

Digitalwelcomemat provides IT consultancy and services for business customers on the NSW Central Coast in Australia.

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Contact:

Give me a call: 0404 493770

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