remote-support

This guide is for when using your PC with a keyboard or mouse, if your connecting remotely from a windows touch screen device such as a tablet you are best to use the free Microsoft remote desktop windows store app.

  • Go to windows start screen, click on the start button if your not already on the start screen (1)
RemoteDesktop01
  • Start typing "remot.." (2), windows will auto search for that app. When the blue remote desktop app is showing press enter to open the app (3)
RemoteDesktop02
  • Type the name of the PC to connect to (4). Click connect or press enter. (If its a remote computer you will need more details than just the computer name)
RemoteDesktop03
  • When prompted enter your username and password (6) if you PC is connected to a domain (in a business network) you will need to type the domain name also (7 below)
RemoteDesktop04
  • For domain computers (7)
RemoteDesktop05
  • Agree to connect even though there is no certificate (this is typical) (9). Optionally check the box so it doesn't ask again for the connection (8)
RemoteDesktop06
  • Once the connection has been made successfully you can control the "other/remote PC" by interacting with the desktop the way you normally would as if you we using it "locally". Note that you can "disconnect" by clicking the X in the blue bar (10) but normally when you are finished you should log out of the remote PC using the start button as normal.
RemoteDesktop07

 

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