remote-support

(see also The “don’t forget/decision making list” when buying a new laptop)

This is a short list consider it a work in progress, a number of common assumptions are made.

Starting questions:
  • Are you sure you don’t want a laptop with an external screen and keyboard?
  • Processing power: Intel i3 for students/retirees with minimal needs (yes a generalisation no offense intended), Intel i5 for general usage business, Intel i7 for video editing power users or gamers.
Basics
  • Monitor, required size? Suggest 24" 1920 x 1080 resolution or larger
  • 8GB of memory or more (perhaps 4Gb for low end users)
  • Keyboard and mouse
  • Windows 10
Accessories/ Options/other:
  • MS office (home and business edition?)
  • DVD player/recorder drive or Blu-ray player (or recorder?)
  • DVD or Blu-ray playing software
  • Speakers?
  • Does it come with Windows Pro version? (better for everyone, required for joining business domain)
  • Keyboard and mouse upgrade (wireless? Better quality?)
  • Upgrade to SSD hard drive for speed or traditional drive for capacity?
  • Add *another* hard drive so one SSD for windows and a traditional drive for data storage?
  • Do you have a network connection point for this PC? Is wireless required does the PC have a wireless network card included or do you need a USB one?
Checks
  • Does the PC have the correct monitor plug for your monitor
  • What’s your data and system backup plan
  • Will my old/weird/special software run on Windows 10, will it run on 64bit windows
Finally, setup:

Although you certainly can set things up yourself decisions like using OneDrive as the default save location, logging on with a local account vs a domain account vs a Microsoft account vs a domain account with a Microsoft account attached might require some good advice and assistance to have a good experience from the start.

For example it’s a good idea to remove unnecessary “crapware” software that the manufacturer got paid to put on there and installing a full set of standard software products like PDF tools (without getting tricked into installing something that will be unhelpful), and common windows store apps etc.

This information has been provided for the benefit of digitalwelcomemat IT customers.
Treat this information as informative only and do not take actions or make decisions on the basis of the information contained here. All IT decisions and actions should be made after consultation with your chosen IT professional taking into account all the of the relevant factors.

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Digitalwelcomemat provides IT consultancy and services for business customers on the NSW Central Coast in Australia.

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