remote-support

Category: How to Guides

How to uncompress a file that has been compressed in Windows to save space (note that this is different to a zip file):

Note the indicator on the file that shows its compressed (see 1 below)

UncompressFiles01

To uncompress the file select it then right-click and properties (see 2 below)

UncompressFiles02

IN the properties dialog box chick advanced (see 3 below) then untick the "Compress contents to save space" checkbox (see 4 below), click OK then OK again to close the dialog boxes.

UncompressFiles03

Note that the indicator is now gone from the file (see 5 below)

UncompressFiles04

PS. Its a bad idea in the first place, don't use this feature

Category: How to Guides

Locate your email header information, sometimes required to trouble shoot an email issue.

  • Open the Email in its own Window
  • Click on the file ribbon tab (see 1 below)

Email Header Info

  • Click on properties (see 2 below)

Email Header Info

  • Select the entire text in the internet header information box (see 3 below) and copy this information (CTRL + C) and paste this text into the body of a new email and sent to me for analyses

Email Header Info

[End]

 

 

Category: How to Guides

My remote support solution is pretty easy to use but just in case here is a guide on how to allow digitalwelcomemat to connect remotely to your PC so that I can provide remote support.

Open Internet Explorer or Microsoft edge (see 1 below) and type help.digitalwelcomemat.com into the search box (see 2 below) and press the "go" arrow (see 3 below)

ConnectToRemoteSupport1

Locate your named session and click "Join" (see 4 below)

ConnectToRemoteSupport2

The small bit of software that allows the connection will download and scan, once its finished click run (see 5 below)

ConnectToRemoteSupport3

Agree to all the warning messages (see 6 and 7 below)

ConnectToRemoteSupport4

 

ConnectToRemoteSupport5

Once you see the message about being connected digitalwelomemat will be able to remote control your PC (see 8 below)

ConnectToRemoteSupport6

Category: How to Guides

If you having remote desktop internet connectivity issues, its sometimes useful to do a internet speed test, following are instructions on how to do that via your browser.

As with all statistics be careful what you are measuring, what you are measuring here is the available bandwidth to your PC at a point in time. If you are running this test this while someone is doing a big download or watching Netflix in the other room then what you are measuring is not the capacity of your internet connection but the *available* capacity of your internet connect at that given time. You may wish to check either or both of these situations.

This type of test is not hugely accurate but will give you a good idea if you are having issues that are significant enough to impact on your remote desktop or other internet usage experience.

First browse to http://www.speedtest.net/

Wait for the page to load and then click on the "begin test" button as shown below. DON'T click on anything else if get tricked into installing any software.

Internet speed test

Wait while it does a download and upload test and then view the results similar to below:

SpeedtestResults

Again don't get tricked into running or installing anything else. Note that the results above are typical of an unrestricted ADSL1 service.

Category: How to Guides

To rename your PC in windows 10 (or any previous version) follow the steps below:

Click on Windows file explorer (see 1 Below), right click on "This PC" (other versions of Windows use a different name) (see 2 below), chose "properties" from the drop down list (see 3 below)

Rename your PC (1)

The existing name of the computer is shown (see 4 below), click change settings (see 5 below), click change on the popup (see 6 below)

Rename your PC (2)

When the final window pops up type your new PC name (see 7 below), and click OK (see 8 below) close all the settings windows that you have open in reverse order and agree to restart your PC.

Rename your PC (3)

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Welcome:

digitalwelcomemat now has a blog!

Subscribe for the news as it happens, call me for support on 0404 493 770 or access my remote support solution here: http://help.digitalwelcomemat.com/

Digitalwelcomemat provides IT consultancy and services for business customers on the NSW Central Coast in Australia.

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