Migrate to the NBN then... snip

Take away message: Find out when your traditional phone services are being cut off due to the NBN and take some action well before then.

NBN Co which is (from my understanding) the new owner of the Australian cabling network that once was owned by Telstra have been saying as follows since the rollout of NBN has begun:

"Homes and business have 18 months to migrate to the NBN once it is available to them, after which traditional copper and cable services in the area are severed — cutting off fixed-line phone and internet access."

You can check your address here ( and you may see advice similar to as follows:
"The disconnection process for the old phone and internet network in this area is scheduled to begin on July 2018"

You can also find additional information about timing via the Telstra wholesale website which has some downloadable spreadsheets searchable by suburb.

For some information on what will be turned off the following web sites list services that will be cut of or need to be considered:

What will be turned off?

  • Home/business PSTN landline phone services
  • All ADSL, ADSL2 and ADSL2+ Internet services from all providers
  • Telstra BigPond cable Internet services
  • Optus cable Internet and cable phone services

"As well as phone and Internet, it's important to consider other services running off the old copper-based network that will be affected after the switch-off date. These include:"

  • Medical alarms, auto diallers or emergency call buttons
  • Security alarms
  • EFTPOS or health-claim terminals
  • Monitored fire alarms
  • Lift emergency phones
  • Fax and teletypewriter devices

Of most concern for most businesses is the phone lines and existing phone system. Note that you almost universally do NOT need to purchase a new phone system or sign a new contract with Telstra to maintain your lines regardless of what Telstra the sales people may tell you. In fact with the Telstra demotion from network owner and maintainer to "Just another player in the marketplace" I would suggest that Telstra may not be the best provider for phone line services going forward (mobile services excluded from that statement).

Once the NBN has rolled out and your phone lines have been converted, phone calls will be made over the internet. In reality you should not notice any difference you can typically use the same phones or phone system that you have now.

For your existing phone system (PABX) you will need to look at getting a SIP gateway device, which is similar to a set-top box when we moved from analogue to digital TV. Once you have this in place, the new phone lines connected, and the number(s) transferred over. Your old phone system should be able to make and receive calls just as you always have but using SIP or Voice Over IP (VoIP) as the underlying technology.

If you do need or want a new phone system for whatever reason a more sensible approach to replacing a system where the concept hasn't really changed much since the 1970's, is a virtual PABX. There are a number of significant benefits to this and it will probably work out a *lot* less expensive upfront and ongoing.

I will be contacting all of my customer individually to discuss this further.

This blog post has been provided for the benefit of digitalwelcomemat IT customers.
Treat this information as informative only and do not take actions or make decisions on the basis of the information contained here. All IT decisions and actions should be made after consultation with your chosen IT professional taking into account all the of the relevant factors.

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