remote-support

Home

Digitalwelcomemat industry news, PC hints, IT tips and more

Metered connections on Windows 10 post Creators update install

Metered connections on Windows 10 post Creators update install:

For Windows 10 Users on tablets and laptops that connect via phone hotspot or other "low download quota" services you need to be aware that there has been a change in the way that Microsoft handle windows updates over "metered connections"

This page tells us that: 

"A metered connection is an Internet connection that has a data limit associated with it. Cellular data connections are set as metered by default. Wi-Fi and Ethernet network connections can be set to metered but aren't by default. Some apps might work differently on a metered connection to help reduce your data usage. Also, some updates for Windows won't be installed automatically." 

As you can see by the description and by the screen shot below, some updates will still be downloaded even over a metered connection. This is a change from previous versions of Windows and may cause you consume more data than expected especially if you use multiple PCs connected to your "low download quota" service. 

You need to be aware of this and ensure that you have enough download quota to cope with the demand.

  5759 Hits
  0 Comments
5759 Hits
0 Comments

WannaCryptor protection check utility

ESET /NOD32 have released a small utility which you can use to check if you have the appropriate Microsoft updates that protect you from the NSA EternalBlue Windows vulnerability which includes WannaCryptor and any future copycat malware that uses this vulnerability. 

You can download at the link below and just double click to run. 

It only takes literally a second to do the check. 

https://help.eset.com/eset_tools/ESETEternalBlueChecker.exe

  5486 Hits
  0 Comments
5486 Hits
0 Comments

Every PC deserves a UPS

Takeaway message: ALL PC's on a business network should have a UPS, as well as the servers and network hardware (such as network switches).

ALL PC's on a business network should have a UPS (uninterruptible** power supply) as well as the servers and network hardware (such as network switches). 

A workstation or PC UPS will help to protect against hardware failure, database & file corruption and lost time due to unexpected workstation power off events. Additionally (although not really measurable) a UPS can also significantly extend the life of the PC by reducing the voltage fluctuations that come in from the energy company, and the negative effect that low voltages or "sags and brownouts" have on the PC electronics. 

[Edit: Prices updated for Australia 03/2023]

This is the least expensive item I can find from a reputable supplier: 

[Edit: Recommendation removed, the cheap units are just as expensive as the option below]. However my experience with those cheap ones is that they last for the duration of the warranty but not much more, I have had to spend hundreds and hundreds of dollars in the past on support costs for "cheap" UPS units that were purchased to save money. 

A better quality unit entry level unit would be something like this: 

Socomec NeTYS PE Tower Line Interactive UPS, 650VA $115.00 at last check (plus about $30 freight) Link

UPS power supply units contain a battery similar to a car battery. Like car batteries, they only last for a period of time. Testing the UPS batteries is an important part of system maintenance.

** The word uninterruptible, is a little misleading. Yes, a correctly functioning UPS will prevent interruptions in the event of a short power outage, if the correct size of UPS is purchased you can expect about 20 minutes of battery backup. Before that time the PC needs to be shut down automatic or manually. The higher the overall "load" the less time you have, or, to put it another way the bigger the UPS (measured in "VA") the longer you will have on battery backup.

This blog post has been provided for the benefit of digitalwelcomemat IT customers.
Treat this information as informative only and do not take actions or make decisions on the basis of the information contained here. All IT decisions and actions should be made after consultation with your chosen IT professional taking into account all the of the relevant factors.

  7415 Hits
  0 Comments
7415 Hits
0 Comments

Selecting the default sound device on Windows

Your Windows PC, laptop or tablet can have a lot of external devices plugged in that will play sound here are some examples on just one of my PC's: 

  • 3.5mm stereo socket's (headphones, speakers, even 5.1 surround sound systems)
  • USB speakers 
  • USB headphones 
  • Bluetooth headphones
  • Other Bluetooth speakers (There is a trick here as well) 
  • HDMI (often combined with video) 
  • Optical (Fibre optic cable) 
  • Coaxial (RCA) 

To tell Windows where to send your sound follow the steps here

  4745 Hits
  0 Comments
4745 Hits
0 Comments

Good (normal business grade) NBN

Good (normal business grade) NBN… in my office:

I'm posting this because I have heard a number of comments about NBN being not much faster than ADSL2, of course it depends what NBN are you talking about; $20 a month, no brand, speed limited NBN or something more substantial?

The above graph shows that the measured download speed is over 2 times as fast as the fastest ADSL2 (and perhaps 3 times as fast as the typical ADSL2)

Upload speed is around 20 times as fast as ADSL2

My 39 days of no internet or phones during changeover is just a distant memory now (mostly)

  4986 Hits
  0 Comments
4986 Hits
0 Comments

FIVE key considerations to help with protecting your data

FIVE key considerations to help with protecting your data, your network, your identity and your money. 

  1. Don't be an administrator on your own PC for normal day to day work. Create a separate admin account and just be a normal "user" unless required. 
  2. Don't run outdated software; Old versions of Windows, Java, adobe other apps 
  3. Have a good quality antivirus installed, working with a current subscription 
  4. Don't visit undesirable or illegal sites (or if you must; learn enough to mitigate the risk, run in a sandbox, another user account, a Virtual PC, or another PC setup for this task) 
  5. Social engineering - Be vigilant when opening links or emails, unsolicited mail or other peoples USB drives 
  6. (Bonus) Get a good antispam/antivirus system that blocks you from as many threats as possible before they enter your network or PC. 
  7. (Bonus) Use complex passwords that are unique for your internet services
  4969 Hits
  0 Comments
4969 Hits
0 Comments

Passwords should be unique

"Take some time to think about the quality and diversity of your online
passwords would all your online accounts fall domino fashion if one was
breached?"

I'm reposting this article from October 2013 even more relevant today than then... 

The recent Adobe hacker-fest has again brought up the subject of passwords so here is my recommendation... 

There are a full set of password rules and suggestions that are already widely recognised as being crucial for online security, see here for a great article: http://www.thegeekstuff.com/2008/06/the-ultimate-guide-for-creating-strong-passwords that pretty much says it all. 

However, particularly relevant for now, you need to ensure that your passwords are always different from each other, if your Adobe password has been compromised you don't want that same password to have been used for your banking. 

Take some time to think about the quality and diversity of your online passwords would all your online accounts fall domino fashion if one was breached? 

If you're having difficulty in tracking all those passwords consider a password manager, there are a number of different product options. I use https://lastpass.com/ which is available in a free version or paid if you want the smartphone apps as well ($12 per year).

  6188 Hits
  0 Comments
Tags:
6188 Hits
0 Comments

How to logoff or switch users on Windows 10

Finding how to logoff or switch users on Windows 10 is less "discoverable" than it could be, I have made a quick guide on how to do this here.

http://digitalwelcomemat.com/index.php/how-to-guides/34-how-to-lock-log-out-or-switch-user-in-windows-10

  5127 Hits
  0 Comments
5127 Hits
0 Comments

Access your virtual machines/servers

If you are a junior IT admin or an administrative staff member that needs to access the servers on occasion *and* you have Microsoft Hyper-V visualization this article may help: (It may just confuse you more as well, sorry about that if that's the case).

Full details here: http://digitalwelcomemat.com/index.php/how-to-guides/33-access-your-virtual-machines-servers

  4810 Hits
  0 Comments
4810 Hits
0 Comments

Australia post malware emails

Beware the current run of Australia post malware emails, see below (this one is not really from Australia post). Remember to hover over the link in Outlook with your mouse before you click, in the screen shot below the link goes to a Russian web site: I expect is some sort of ransomware. Click on the link below to see the full post...

  5908 Hits
  0 Comments
Tags:
5908 Hits
0 Comments

Bad email reminder

See the following emails below sent on to me this morning which look legit at first glance. A good reminder to be careful what you click on,  see the link on the bottom one points off to a file stored on the sugarsync service. I don't know what this file does but I'm guessing that its not a great idea to find out unless you want the rest of the day (or week) off work.

Well spotted.

BadEmail1

BadEmail2

  7334 Hits
  0 Comments
Tags:
7334 Hits
0 Comments

Buying office 2013

When you are purchasing MS Office its always been the case that if you purchase the OEM version with the computer (original equipment manufacturer version) the software is locked to that computer and can't be transferred to another new computer when it gets replaced. If you spend sometimes as little as $5 more and purchase the retail version from Officeworks or your local computer store you can install that on your new PC when it comes up for replacement time.

Remember that you can only install retail version software on one PC at a time, there are lots of other purchasing options if you need something different.

Microsoft had a go at changing that licensing for office 2013 but then pretty quickly changed back to what we have traditionally had in the past see here for more details on that:

Office2013XfertoNewPC

  6659 Hits
  0 Comments
6659 Hits
0 Comments

PC insurance policy

PC [system software] insurance policy:

  1. Basic PC documentation
  2. System backup on USB (using acronis True Image: http://www.acronis.com/en-au/personal/computer-backup/)
  3. Backup software boot (start-up) disk
  4. Attached to PC so you have it when you need it

PC Insurance Policy

  8088 Hits
  0 Comments
Tags:
8088 Hits
0 Comments

Microsoft Surface Tablet user guide

For anyone who has taken the plunge and purchased the [outstanding] Microsoft Surface Pro 3 Windows based replacement for your tablet and laptop (and desktop if you plug it into a docking station) here is a link to the free 100+ page user guide produced by Microsoft.

http://www.microsoft.com/surface/en-us/support/userguides?category=user-guides

  7207 Hits
  0 Comments
Tags:
7207 Hits
0 Comments

Infringement notice bogus email.

See the email below, this initially had the correct office of state revenue logo which made it look fairly authentic, this is actually a bogus email and clicking on this link would most probably lead to trouble.

One quick "first" check you can do is to hover your mouse over the link (assuming you are on a device that has a mouse) as you can see by the image below its pointing off to a web site quality assignment something...

 

Infringement-Notice

  8181 Hits
  2 Comments
Tags:
Recent Comments
Guest — The Varls
I have been the subject of 3 infringement notices at once and foolishly clicked to see the image. I now find all my important wor... Read More
Tuesday, 18 November 2014 12:28
digitalwelcomemat
More info (not a fix sorry just more prevention warning): https://nakedsecurity.sophos.com/2014/11/03/gatso-speed-camera-phish-lea... Read More
Thursday, 04 December 2014 19:37
8181 Hits
2 Comments

What's not a backup?

Just a hint, a backup drive with all the files on is not a backup those backup drives are more susceptible to failure than the actual internal laptop hard or desktop hard drives.

A backup needs to be a second copy of the data.

BackupDriveFailed

  9236 Hits
  0 Comments
Tags:
9236 Hits
0 Comments

Crypto locker ransomware *BE CAREFULL*

I have had an instance of Crypto locker ransomware today on a client's site, would have been catastrophic if proper backup and disaster recovery practices had not been in place.

Be careful what emails you open, and certainly don't click on any links or open any email attachment files from suspect emails or unexpected emails from organisations such as:

Australia post
Any of the big banks
DHL
Fedex
ATO
Plus others.

Because Crypto locker isn't a virus as such it won't be detected by most antivirus software. This being the case you need to use care in evaluating the legitimacy of any email. Things to look out for are poorly formatted emails, spelling mistakes etc you can also hover your mouse over any links in outlook and get a popup "tip" of where those links point to.

If in doubt call me before opening, viewing clicking or downloading.

  7763 Hits
  0 Comments
Tags:
7763 Hits
0 Comments

TV [and media centre] retune

If you live on the Central Coast, NSW. Yesterday was the day that you needed to retune your digital TV's set-top boxes and Windows media centre PC's here's is the information site: http://retune.digitalready.gov.au/ and if you have never heard of Windows media centre your missing out! This has been my main TV for 10 years now; record 4 channels at once, skip all the adds and no monthly fee....

MediaCentre2

MediaCentre1

  7233 Hits
  0 Comments
Tags:
7233 Hits
0 Comments

Add shortcuts on desktop in Windows 8

In Windows 8, why can't I find the way to create application shortcuts on desktop? I only see the two options "Pin to Start" and "Pin to Taskbar", and although these two methods are convenient, sometimes I wish to create application shortcuts on desktop, too. How can I achieve this feature?

Solution

  8542 Hits
  0 Comments
Tags:
8542 Hits
0 Comments

All my business users want to install [insert software name here]

"All my business users want to install [insert name here] software should I just let them do that."

Firstly you are probably only getting this question because the users can't actually do the install otherwise they would have already done it (most likely). Normal users should not be administrators on their business PC's so that they can't just install whoever software they want and effect the integrity of their nice clean windows install and windows profiles.

Adding to the base windows system setup adds more software to maintain and one more possibility for system compromise or data leakage. For example is a user wants to install dropbox think through the implications of this?

If sensitive business files are going up on drop box is that OK company policy wise?

  • Who are they being shared with?
  • What if that person leaves or is terminated?
  • Is it OK legislatively to store these files offshore (based on Australian privacy law).

There is also the productivity aspect as well obviously software not required for business usage isn't typically installed on a business PC.

Now I know this can get a bit sensitive staff wise especially if you have demoted people from what they were used to and it possibly sounds over the top but I need to give you an idea about "best-practice".

My opinion is that "best practice" dictates a process whereby the user puts forward the "use-case" for whatever software they would like beyond the standard setup to their manager and then if approved at that level it its run that by IT support and finally someone either installs the software (depending on the software) or just enters the administrator password for that user to allow them access for a one time install, sounds like a big deal but should only take 5 or 10 mins to approve a well-known bit of software if it's a good fit.

Alternatively if you really need to you could just give a certain user (and an accounts person is a good example of someone who needs specialised software see my other blog about MYOB) varying degrees of administrative permissions on their computer so that they can do what they need to.

However you need to consider the implications of that, for example even though the manager/director/CEO has the highest level of authority in the organisation and has the administrator passwords anyway they should still not be an administrator on their own PC for safety reasons (malicious software, virus, social engineering etc.).

I know its a lot to think about but its a "plan now or pay later" thing.

  6764 Hits
  0 Comments
6764 Hits
0 Comments

Welcome:

digitalwelcomemat now has a blog!

Subscribe for the news as it happens, call me for support on 0404 493 770 or access my remote support solution here: http://help.digitalwelcomemat.com/

Digitalwelcomemat provides IT consultancy and services for business customers on the NSW Central Coast in Australia.

Search

Articles

Contact:

Give me a call: 0404 493770

Go to top