remote-support

Category: How to Guides

Firstly CTRL + ALT + DEL still works just like is has done since 1993, assuming you have a keyboard I think that’s the easiest solution this typically works exactly the same on any PC with any almost any version of Windows. However if you would prefer to use a mouse (or touchscreen), follow the screen shots below:

Click on start button (see 1 below)

LogoutSwitchUser1

Click on the username of the signed in user (see 2 below)

LogoutSwitchUser2

See screen shot below; Lock the PC (3), Sign out (4), or to switch users, click on the username you would like to switch to, in this example itsupport is switching to the user Bob Smith.

LogoutSwitchUser3

[End]

Category: How to Guides

If you are a junior IT admin or an administrative staff member that needs to access the servers on occasion *and* you have Microsoft Hyper-V virtualisation this may help: (It may just confuse you more as well, sorry about that)

Typically in a virtualised environment when you need to access “the server” what you are talking about is the “guest” servers or the ones that run “in” the virtualised environment, this is normally done from the comfort of your desk via the Microsoft Remote Desktop app.

Normally the physical or host server just does its thing and “hosts” the “guest” servers and the Hyper-V virtualisation infrastructure is transparent the normal user or even admin staff that need to log on to “the server” on occasion.

However, every now and then you may need to access your Virtual machines (VM’s) and do something with the magic that happens under the hood.

To start, access the “host” server either physically on the console or via remote access. Open the Hyper-V console (see black arrows below) for the icons in example locations.

Hyper-V Console

 Once the Hyper-V console is open you will see a similar to the the screen below (numbers correspond to the numbers in the image below):

  1. Shows the Hyper-V host server you are managing (if there is more than one)
  2. Listing of virtual machines by name
  3. "State" of VM typically they should be running...
  4. Note that "winserver2016" is off
  5. In this screenshot the winserver2016 VM is selected, click on "5" to start this VM

Hyper-V Console

Double clicking on the VM in question will open that VM and expose more controls, for the server Win10 (see A below) note the turn off and shutdown buttons B & C below these mimic the hardware buttons on a physical server

Hyper-V Console

Just remember normally you don't need to access the under the hood settings and features, Hyper-V will manage the VM states including when the Host/Physical server is shutdown and restarted.

Category: How to Guides

Locate your email header information, sometimes required to trouble shoot an email issue.

  • Open the Email in its own Window
  • Click on the file ribbon tab (see 1 below)

Email Header Info

  • Click on properties (see 2 below)

Email Header Info

  • Select the entire text in the internet header information box (see 3 below) and copy this information (CTRL + C) and paste this text into the body of a new email and sent to me for analyses

Email Header Info

[End]

 

 

Category: How to Guides

How to uncompress a file that has been compressed in Windows to save space (note that this is different to a zip file):

Note the indicator on the file that shows its compressed (see 1 below)

UncompressFiles01

To uncompress the file select it then right-click and properties (see 2 below)

UncompressFiles02

IN the properties dialog box chick advanced (see 3 below) then untick the "Compress contents to save space" checkbox (see 4 below), click OK then OK again to close the dialog boxes.

UncompressFiles03

Note that the indicator is now gone from the file (see 5 below)

UncompressFiles04

PS. Its a bad idea in the first place, don't use this feature

Category: How to Guides

If you having remote desktop internet connectivity issues, its sometimes useful to do a internet speed test, following are instructions on how to do that via your browser.

As with all statistics be careful what you are measuring, what you are measuring here is the available bandwidth to your PC at a point in time. If you are running this test this while someone is doing a big download or watching Netflix in the other room then what you are measuring is not the capacity of your internet connection but the *available* capacity of your internet connect at that given time. You may wish to check either or both of these situations.

This type of test is not hugely accurate but will give you a good idea if you are having issues that are significant enough to impact on your remote desktop or other internet usage experience.

First browse to http://www.speedtest.net/

Wait for the page to load and then click on the "begin test" button as shown below. DON'T click on anything else if get tricked into installing any software.

Internet speed test

Wait while it does a download and upload test and then view the results similar to below:

SpeedtestResults

Again don't get tricked into running or installing anything else. Note that the results above are typical of an unrestricted ADSL1 service.

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Digitalwelcomemat provides IT consultancy and services for business customers on the NSW Central Coast in Australia.

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