remote-support

Category: How to Guides

My remote support solution is pretty easy to use but just in case here is a guide on how to allow digitalwelcomemat to connect remotely to your PC so that I can provide remote support.

Open Internet Explorer or Microsoft edge (see 1 below) and type help.digitalwelcomemat.com into the search box (see 2 below) and press the "go" arrow (see 3 below)

ConnectToRemoteSupport1

Locate your named session and click "Join" (see 4 below)

ConnectToRemoteSupport2

The small bit of software that allows the connection will download and scan, once its finished click run (see 5 below)

ConnectToRemoteSupport3

Agree to all the warning messages (see 6 and 7 below)

ConnectToRemoteSupport4

 

ConnectToRemoteSupport5

Once you see the message about being connected digitalwelomemat will be able to remote control your PC (see 8 below)

ConnectToRemoteSupport6

Category: How to Guides

To rename your PC in windows 10 (or any previous version) follow the steps below:

Click on Windows file explorer (see 1 Below), right click on "This PC" (other versions of Windows use a different name) (see 2 below), chose "properties" from the drop down list (see 3 below)

Rename your PC (1)

The existing name of the computer is shown (see 4 below), click change settings (see 5 below), click change on the popup (see 6 below)

Rename your PC (2)

When the final window pops up type your new PC name (see 7 below), and click OK (see 8 below) close all the settings windows that you have open in reverse order and agree to restart your PC.

Rename your PC (3)

Category: How to Guides

How do I tell if I have 32 or 64-bit windows?

Right click on "Computer" or "My Computer" and chose properties. The information screen (example below) will tell you which version of Windows you have the Windows version is highlighted (Windows 10 in this case) and the 64 vs 32-bit architecture info is shown in the red box.

64bit or 32Bit Windows

Category: How to Guides

How to open a MS Outlook mail file backup PST file from within Outlook: (based on Outlook 2013)

Open Outlook and click on "File" (see 1 below)

OpenPST1

Click on open & export (see 2 below)

OpenPST2

Click on open Outlook data file (see 3 below)

OpenPST3

Browse to the location, select, and open the file (not shown)

The Outlook PST file folder structure should, now appear below your normal inbox (see 4 below)

OpenPST4

Its a good aide to close the file afterward if you won't be using all the time to do that right click on the folder structure and chose "Close Outlook data file"

Category: How to Guides

Changing file association (default program for opening a file) in windows 8 (Similar in 7 and 10).

Change File Association

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Subscribe for the news as it happens, call me for support on 0404 493 770 or access my remote support solution here: http://help.digitalwelcomemat.com/

Digitalwelcomemat provides IT consultancy and services for business customers on the NSW Central Coast in Australia.

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